WE ARE ALWAYS HERE TO HELP YOU.
We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. When you receive the order, if the hair quality & hair color & hair length is not right, please contact us to initiate your return and we will be more than happy to assist you further.
HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:
1. HOW DO I MAKE A RETURN?
Easy: E-mail us and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund period on unopened or unused hair within (30) days of the date that you receive your hair.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because VHO Online LLC will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY ALI PEAR HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US. WE'RE HERE TO HELP!